Customer Support

GENERAL

How do I cancel or change an order?
All orders once placed are finalized and products are not able to edited or changed. Order cancellation requests will be considered, but are not guaranteed. Orders are shipped as quickly as possible and cannot be cancelled once they have been submitted. Once you have received your items, you may send them back for a refund as long as they are unopened and unused. 

How do I contact customer service?
You can contact one of our Lash Experts Monday – Friday between 8:00am – 2:00pm EST at info@lashedbylaurian.com.

SHIPPING & RETUNRS

Shipping

Enjoy free domestic shipping and returns on all orders over $50! We ship Monday-Friday via USPS unless otherwise specified in checkout. Free international shipping on all orders over $300.00! Check our Shipping page for more information. 

Incorrect Shipping information 

Please understand we print shipping labels according to what the customers placed on their shipping and billing information. Please contact USPS to reroute your package in case of any error on shipping information. The Reshipment Fee in all orders will be $2.99. Lashed by Laurian is not responsible for any lost or stolen packages shipped.

Returns & Exchange Policies

Due to Health, Safety and hygiene reasons, we do not offer returns unless there is a genuine fault with the product in question.

Please note; our products are handmade, therefore each one can be slightly different from the image shown on the website, this would only be minor though. 

Should you have any issues with the product received, do let us know within 3 days of receiving the product via email: info@lashedbylaurian.com

Please note that the original postage fees are non-refundable. Return postage cost is covered by the customer. 

OFFERS AND PROMOTIONS

Lashed by Laurian occasionally offers special offers and promotions. Customers can apply one promotion code per order and promotion codes cannot be applied to kits or discount items.

Lashed by Laurian offers free U.S. shipping on all orders over $50. (after discounts and taxes).